News | Update on Coronavirus (Covid - 19)

Update on Coronavirus (Covid - 19)

We want to assure you that we are here to serve you, reiterate some of our company-wide safety precautions and provide key reminders regarding our residential visits during these challenging times. 
 
We Are Here to Serve You:
First, we want you to know that we are closely monitoring updates from Pennsylvania and Maryland government officials to ensure that we remain in full compliance with all statewide protocols. We do want to remind our customers that we will remain open as we are an essential business. Note- Effective 5/4/21, our New Oxford, and Cambridge office will re-open to customers. For the protection of our employees and customers, masks must be worn at all time while visiting Aero Energy offices. 
 
Covid-19 Safety Precautions:
For the time being all fuel deliveries, HVAC, plumbing, water treatment and generator services will continue as scheduled. Certain services that we provide do require us to enter your home so we would like to remind you of our company-wide safety precautions:
  • Technicians will wear masks, gloves and shoe coverings for the duration of their visits.
  • When applicable our technicians will sanitize common surfaces prior to departing. 
  • We respectfully request homeowners wear their masks during our in-home visits. 
In the event that you are feeling unwell on the day of a service appointment we respectfully ask you call us to reschedule for a later date. Our fuel deliveries require minimal to no customer interaction with our employees. We ask that our employees and customers do their best to remain at least 6-feet away from one another during these visits and properly sanitize their hands immediately afterwards.
 
Our precautions have been put in place to prioritize the safety of our customers and employees and will be continually updated as we progress into the following months. We appreciate your patience and understanding during these times and would like to extend a special thank you to all of our customers for your ongoing loyalty and support. If you have any questions regarding our Covid-19 policies, please give us a call at 1-800-998-4311. 

Are you looking for extra protection in your home against the Covid-19 virus? We recommend you consider installing an iWave Air Purifier. These state-of-the-art units install directly in your air duct and will offer added protection against viruses, pathogens and allergens. 
 
12/3/2020



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