Frequently Asked Questions

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Categorized Questions

Aero Energy is a one stop shop for all of your propane, heating oil, HVAC, plumbing, electrical and generator needs.

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Billing & Payment Questions

You can pay your bill by phone, by mail or online. To login to your MyAero account visit www.aeroenergy.com

When you cap your price for the season the most you will ever pay per gallon is this predetermined amount. If the market rate falls you will pay the lesser price. If the market price exceeds your cap price rate you will only be obligated to pay the cap price rate.

Aero Energy offers a variety of programs to ensure you get the best service at the best price possible. We encourage you to explore our SMART Price Protection, our refer-a-friend program and our Adams Electric/Choptank Electric Reimbursement Programs.

Fuel Delivery Questions

New customer accounts and will call customers can typically expect a delivery in 3-5 business days. Automatic delivery propane customers rest easy knowing that Aero Energy is constantly monitoring the level of their tank and will schedule a delivery when they fall below 30%. Aero Energy relies upon a highly accurate formula based on past usage, number of occupants and weather patterns to ensure that automatic delivery heating oil customers receive timely deliveries. Additionally, Aero Energy offers emergency run-out deliveries for automatic customers.

Aero Energy is a one stop shop for all of your propane, heating oil, HVAC, plumbing, electrical and generator needs. Click the adjacent links to learn more about residential fuels and residential services offered by Aero Energy.

Heating Oil Questions

Aero Energy is excited to offer customers enrollment in the TankSure program. This ultrasonic inspection offers the most complete inspection and protection available on the market and incudes complete tank replacement (payment up to $1,300) when replacement is required. Click here to learn more.

Yes, but only if Aero Energy is the installer of said tank.

Choosing a heating oil company should not be a decision that is rushed into. There are lots of considerations you should keep in mind when making this decision which is why we’ve done our best to outline some key questions you might want to ask here. We hope you take a look and ask us these questions when you choose Aero!

HVAC Questions

Yes, we are happy to provide customers free estimates when they are considering a new system installation.

We are a Ruud Pro Partner, a Rheem Pro Parter, a Mitsubishi Electric Diamond Dealer, and an Aprilaire Partner. We are also equipped to install and service a variety of other brands.

Yes, Aero Energy offers three different service contact options. To learn more about the coverage included with the Bronze 90, Silver 90 and Gold 90 plans, click here.

Propane Questions

Aero Energy exclusively sells HD5 Propane. This is the highest grade of propane available on the market.

Aero Energy’s number one priority is the safety of our customers. Pressure and leak tests help to ensure this standard of safety and to prevent problems before they occur.

Yes, but only if Aero Energy is the installer of said tank.

The easy answer is it depends on a multitude of factors, but to help you make a determination about the speed of which you will use your propane, we’ve gone into detail about the variables you should consider here. While this is a generic guide to help you with this question, we encourage you to call to discuss the specifics of your home.

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